Frequently Asked Questions

Common frequently asked questions that clients seek information on about certain subjects relating to Treat Health & Wellbeing Clinic, Therapist's, Practitioner's, Treatments and Therapies.

If you have a question please don't hesitate to call Treat's Reception Team: 01603 514195 or [email protected]

What is Complementary Health?
Complementary health care encompasses a wide range of therapies that are often used alongside conventional medicine. Although not adopted into mainstream healthcare, complementary therapies are used to improve a range of physical and mental conditions.

Here at treat, we offer numerous therapies that often work by supporting the body’s natural selfhealing mechanisms such as acupuncture, pilates, yoga, massage, nutritional therapy, hypnotherapy, EFT and reiki.

Therapies such as these have the potential to greatly improve the body, mind and spirit and can provide great relief from chronic conditions such as musculoskeletal problems, multiple sclerosis and mental health problems.
Can I Replace my Prescribed Medication for Complementary Therapy?
No. Complementary therapies work alongside mainstream medical treatments and should never completely replace your doctors advice. Always inform your doctor when having complementary therapy alongside standardised treatment.
What are the Different Types of Massage you Offer?
Aromatherapy is the practice of using essential oils for therapeutic benefit. Aromatherapy pure essential oils can help aid calm, relaxation, ease tension, aid sleep, relieve pain, improve mood, energise the body, relieve muscular aches, improve menstrual problems and menopausal symptoms, and much more...... The blend and massage pressure is always tailored to suit the needs of the client.

Hot Stone Massage is a specialty massage using smooth, heated stones as an aid to quickly warm up tight muscles, allowing for a deeper massage. Hot stones are often placed in certain areas such as the spine or the stomach to improve the flow of energy in your body.

Pregnancy Massage is a regular massage for relieving tension, improving circulation and helping body aches, but tailored to the specific requirements of pregnancy.

Pregnancy Induction Massage treatment consists of three elements – relaxing pregnancy massage, labour inducing aromatherapy essential oils and acupressure points to help induce birth naturally.

Sports Massage is an intense deep tissue massage to improve muscular conditions caused by physical activity and overexertion. Most beneficial when having a regular course of treatment.

Deep Tissue Massage a slower massage applying deep pressure on concentrated areas to realign the deeper layers of muscles. Normally used for chronic aches and pain such as a stiff neck and upper back, low back pain, leg muscle tightness, and sore shoulders.

Cupping Massage can help with pain, inflammation, blood flow, relaxation and well-being. It can improve and boost the immune system.

Indian Head Massage a seated massage to release the stress that accumulates in the muscles and joints of the head, face, neck and shoulders. Especially good for stress, tension, insomnia, migraines, sinusitis and improving concentration.

Manual Lymphatic Drainage encourages the natural drainage of the lymph, which carries waste products away from the tissues back towards the heart. This type of massage will support your body’s internal filtration mechanisms and help boost your immune system. Also can help ease Fibromyalgia, Skin disorders, Fatigue, Insomnia, Stress, Digestive Conditions, Arthritis and Migraines. Cellulite can be reduced on the tops of your legs, stomach and back. Also it can help Improve wound healing and scarring from surgery.
How Does Acupuncture Work?
Acupuncture is key in Traditional Chinese Medicine and has been practiced for thousands of years. It is based upon the belief that injury and disease can affect the flow of energy, or Qi, in the body. Acupuncture works by targeting certain channels in the body to release this Qi.
How Does the Multi-bed Acupuncture Setting Work?
You are treated in the same room as other people, but have the privacy of your own bed and treatment space. During your allotted time slot you are treated by your acupuncturist then left to relax with your needles in for 30-40
minutes. Your needles will then be removed and you are free to leave the clinic. Clothes are only removed if access is required to a certain area. If you are asked to remove clothing, you will be offered a blanket to protect your privacy and help undressing if required.
How do I buy a Gift Voucher?
Phone Treat Reception on 01603 514195 and they will take a card payment over the phone. Then Treat Reception will send your gift voucher in the post to you or to the person you bought the voucher for.

Health Clinic Reception Opening Hours:

Please note Tuesday, Thursday and Friday afternoons are manned remotely from 1pm.

Monday 9am - 1pm & 2 - 4.15pm

Tuesday 9am - 1pm & 1pm - 5.30 pm (Phone bookings only)

Wednesday 9am - 1pm & 2 - 4pm

Thursday 9am - 1pm & 1pm - 5.30 pm (Phone bookings only)

Friday 9am - 1pm & 1pm - 5.30 pm (Phone bookings only)

Saturday 9am - 1pm
Do You Have Disabled Access?
Yes we do! We have a disabled ramp permanently outside, hand rail, ground floor treatment room with a electric treatment couch and disabled toilet. Also a disabled parking space outside the front of the building. If you book an online appointment, please call treat reception 01603 514195 to make sure you are allocated a downstairs treatment room.
Are Your Practitioners Qualified?
Yes! All our practitioners are fully insured and qualified. Their qualifications have been checked by treat upon their employment. Many are also regulated by their own, specific professional bodies.
Where Can I Park?
We have 9 car parking spaces outside the clinic for clients, including a disabled space.
If the car park is full you can also park on Sprowston Road, at the end of Gilman Road, Mousehold Heath car park - which is free all day. Marlborough Road, St Clements Hill and Rosebery Road, Sewell Road, Constitution Hill, De Caux Road and Denmark Road. These are all a few minutes’ walk from the clinic.
Please do not park in the small lane behind the clinic as this is for the local residents. Or in the Doctors Surgery car park.
What is the weight capacity for your Treatment Couches?
For health & safety the recommend weight capability for our Treatment Couches is 32 stone or 203 kg. If you are over the weight capability please call Treat Reception on 01603 514195 before booking an appointment to discuss how we can best accommodate you.